FAQs
Purchase considerations
- All orders are shipped with confirmation.
- Shipping fees are not refundable under any circumstance.
- All orders are shipped in the order they are received, Monday – Friday 10am – 5pm GMT+8. “In stock” items are shipped 24-72 hours after they are received. Certain items are made to order (as noted on product and detail pages) and will ship approximately five days after they are received. “Out of Stock” items are noted on GR product and detail pages and will ship as they become available.
- We primarily use EMS to deliver our international orders.
- GR with send you a tracking # as provided by the shipping carrier, as your order ships. Please allow at least 24 hours for the EMS website to update before seeking tracking reports.
- Once an order ships from GR, tracking is expressly the customer’s responsibility. We do not track packages nor do we have access to any additional information regarding a parcel’s location other than the EMS tracking number you are provided with as a parcel ships.
- The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to stop the ordering process.
- Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
- Returns will be accepted only if the return is sent within thirty days of the delivery confirmation date. Local (Taiwan) customers please return the item in 7 days.
- If your item is in like new condition, you may exchange your item for a different finish or product. If additional costs apply for a price difference you will need to make a new order in order to cancel the previous one.
- A full refund of the purchase price, excluding the shipping, will be made in 3 days, promptly upon receiving the merchandise in the same condition in which it was shipped.
- There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
- All packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
- We do not refund shipping costs, credit card fees or Paypal fees. They will be deducted from the total amount of your refund.
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
- TO PERSONALIZE YOUR EXPERIENCE
Your information helps us to better respond to your individual needs - TO IMPROVE OUR WEBSITE
We continually strive to improve our website offerings based on the information and feedback we receive from you - TO IMPROVE CUSTOMER SERVICE
Your information helps us to more effectively respond to your customer service requests and support needs. - TO PROCESS TRANSACTIONS
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. - TO ADMINISTER A CONTEST, PROMOTION, SURVEY OR OTHER SITE FEATURE
- TO SEND PERIODIC EMAILS
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. If you are outside Taiwan, you must return the item within 30 days of receiving your purchase; If you are a local customer, you need to return the item in 7 days after receiving the item.
- Please email info@grday.com to request a refund or exchange.
- Please specify your intentions for returns/exchanges/refunds with your return
- Mail your returned item to: Greenroom Ideas Cooperation / Address: 2F., No.24, Sec. 2, Xinyi Rd., Da’an Dist., Taipei City 106, Taiwan / Tel:+886-2-33222221
